FAQ (Frequently Asked Questions)

Booking and Reservation

✅How do I book a tour?
You can book directly on our website by selecting your preferred tour, choosing the date, and completing the payment. You’ll receive a confirmation email once your booking is successful.

✅ Can I customize my tour?
Yes! We offer private and customizable tours. Contact us, and we’ll tailor an itinerary that fits your preferences.

✅ Do I need to book in advance?
We recommend booking as early as possible to secure your spot, especially during peak seasons. However, last-minute bookings may be available.

✅ What information do I need to provide when booking?
We’ll need your full name, contact details, number of participants, preferred date, and any special requests (e.g., dietary restrictions, hotel pick-up).

✅ Do you offer group discounts?
Yes! We provide special discounts for groups. Contact us for more details.

Payment and Pricing

✅ What payment methods do you accept?
We accept credit/debit cards, PayPal, and local bank transfers. Cash payments may be available for select tours.

✅ Is my payment secure?
Yes! We use encrypted and secure payment gateways to ensure your information is protected.

✅ Are there any hidden fees?
No, our prices include all applicable taxes and fees. However, optional activities, meals, or personal expenses may not be included—please check the tour details.

✅ Can I pay in installments?
For select tours, we offer flexible payment options. Contact us to discuss installment plans.

Tour Information and Policies

✅ Do you provide hotel pick-up and drop-off?
Yes, most of our tours include hotel transfers. If not, we will provide details on the nearest meeting point.

✅ What should I bring on my tour?
We recommend bringing comfortable clothing, sunscreen, a hat, a camera, and cash for personal expenses. If your tour includes water activities, bring swimwear and a towel.

✅ Are your tours suitable for children or elderly travelers?
Yes! We have family-friendly tours. However, some activities may not be suitable for young children or individuals with mobility issues.

✅ Are your guides fluent in English?
Yes, our guides speak English, and we can also arrange guides fluent in other languages upon request.

✅ What happens in case of bad weather?
If the weather conditions are unsafe, we will reschedule your tour or offer a full refund.

✅ Do I need travel insurance?
We highly recommend travel insurance to cover unexpected cancellations, medical emergencies, or lost belongings.